Update ACT! Phone Formats via SQL

Field Phone Military

I saw a request on the public ACT! Community Forums from a user asking if there was a way to carry out a batch update of Phone Field formats throughout an ACT! dB. This is a fairly common request and something that can cause much heart ache for ACT! Users. In many cases an innocent User may update a Phone Field with a new display format and loose the phone number, the easy work-around to this is to simply copy-paste the number back, but it is of concern that if a User is not aware of this bug or “known-issue” data can be lost. The other problem is that you can only employ this method on single field at a time which is a very repetitive, tedious and frustrating exercise. We’ve written small utility apps that do this in the past for clients and there are other plugins/add-ons available both free and paid for that can do this, but I thought it would be interesting as a blog article to show how quickly and simply this can be done via SQL. Obviously the usual caveats apply that this should not be done without exercising extreme caution and care and I wouldn’t always recommend doing this within a synch environment (however the update triggers for synch are activated by the update).

There are basically 2 tables involved with storing Phone field data within the ACT dB:


The TBL_PHONE as you would expect stores the phone data and the TBL_PHONEMASK records the various Phone display masks or formats within the dB. Within the relational model for ACT!, if an entity such as Contact, Company, Group or Opportunity has a Phone field, it will have a row within the TBL_PHONE table relating back to it via the CONTACTID, COMPANYID, GROUPID or OPPORTUNITYID column. Below is an example of the relationship between the CONTACT-PHONE-PHONEMASK tables.

Contact-Phone-PhoneMask relationship

The relationship between the Contact, Phone and PhoneMask tables

In the example I am using for this article, we have our ACT! dB Contacts that are in free-form format, we would like to apply a new phone format to all UK Contacts with the following mask: (####) ### #### . To make things easy we create this format within the ACT! application. We can then go into our SQL query editor and type the simple query:

WHERE PHONEMASK='(####) ### ####'

This will give us the unique ID of the new Phone Mask. Either copy or note it down as we will need it for the next stage. We would like to make this Phone Mask the default format for all new phone numbers so we need to set the value for the ISDEFAULT field in the TBL_PHONEMASK table as 1 and then we want to update the entire TBL_PHONE table to use this mask for any phone number within the UK which has the country code of 44 (the USA is 1). The following code shows the final SQL statement that will update the dB.

   3:  WHERE PHONEMASKID='BC13A500-E182-4663-AC30-06C5E119BDEA'
   5:  SET PHONEMASKID = 'BC13A500-E182-4663-AC30-06C5E119BDEA'

Line 3 uses the unique ID for this mask within my dB which will most probably be different in your dBs. The statements between lines 1-3 set this mask as the default mask in the TBL_PHONEMASK table and lines 4-6 update the TBL_PHONE table to use the new Phone Mask.

Once you have run the SQL, you just have to refresh the ACT! application view and you will see your new format in place. Hopefully you have found this helpful or at least interesting!